Member Testimonials

Have you recently had a great member experience at one of our branches? We would love to hear about it! Please let us know how we helped, and who you received exceptional member service from by leaving us a positive message and recommendation through our Facebook page .

HFCU continues its mission to Be our member’s advocate by helping them achieve their dreams with personalized financial solutions. The following are just a few testimonials from members, whose lives we have made a positive impact on by exceeding their expectations and living up to the organizations mission statement.

“Christian is an asset to your establishment; she is always so personable and does a great job in working with the customers.”

Dora R.

“Amanda was amazing! She was professional, knowledgeable, and extremely patient throughout the process! I’m happy I was able to get her, she made the experience worth the wait! Great Job Amanda!”

Ms. J.

“10/10 member service from Armando. Went in to get advice on the best account for me and he was helpful, patient and broke every detail down. Glad to have walked in to such a great attitude.”

Ace C.

“Great service with Mrs. Logan. She helped me with my vehicle loan and was on top of everything from beginning to end. It was an easy and quick process. Will be using them again.”

Kristian M.

“I’ve been using HFCU as a shared branch for many years, but decided to open an account due to the great rate for CDs. Alyssa and Armando took care of me and I had an awesome experience.”

Sandra G.

“10 star member service. Everyone I spoke with, especially Logan and Gwendolyn, were super knowledgeable and a breeze to work with. Seriously glad to do business with HFCU.”

Tarrah M.

“Craig is a fantastic loan officer. He’s knowledgeable and thorough. The credit union has great rates, and I can’t recommend Craig and HFCU enough.”

Craig K.

“Francisco provided outstanding service. Efficient and attentive. Thanks, Francisco! Keep up the good job!”

Enrique K.

“Thanks for all you do for me on Saturday mornings when I visit the southwest branch. I appreciate the warm invite, friendliness and excellent customer service.”

Rollin J.

“I had an amazing experience with Vania. I went in for help with my banking app, and left with a ton of knowledge, that I wasn’t expecting. I’m a young adult and there is a lot I’m still learning when it comes to finances and Vania just poured so much information into me. She also informed me of the different perks that HFCU offers that I wasn’t taking advantage of. I’m so grateful for HFCU but mostly importantly Vania!”

Edu U.

“Thank You Craig for calming my nerves and getting my credit limit increased. Definitely tears of joy when he called me back with the great news.”


“Vania was a great help with my loan and got me exactly what I needed! Highly recommend coming to visit with her!”

Andrew B.

“Chiesa delivered! She went above and beyond helping us refinance our auto loans.”

Michael V.

“Great experience. Staff are super nice and very professional. The facility is always so clean. I highly recommend to all my family and friends. Great interest rates!”

Cindy R.

HFCU is the best credit union I’ve ever been with. Great range of services and great staff who are always going the extra mile!

Kenneth C.

Estamos muy contentos excelente trato que nos dieron las senoritas Saba y Vania.
(We are very happy, excellent treatment given to us by the ladies Saba & Vania.)

F. Castillo

Julie makes me feel special every time I visit HFCU. She remembers my name and makes me feel appreciated. She is an outstanding professional.

Norma P.

As always, very professional and just like family.

Bernard M.

Vania was so helpful to me with my transaction. I do appreciate her taking the time to explain things to me.

Janice D.

Great and convenient service, competitive rates, and minimal fees. Chrystal has been very helpful.

Muhammad S.

Karen was excellent. She made me feel comfortable. She was informative, respectful, and went the extra mile.

Jamal P.

I love the attention and excellent service at HFCU. Bushra is an outstanding person and I truly appreciate her efficient help.

Norma P.

Always an amazing experience. First class member service, friendly environment, and excellent staff and member relationship.

Jeffry G.

Awesome experience! Friendly and attentive, even for Shared Branching Services!

Agustin D.

I’ll take a personal, service-driven credit union any day over a big national bank. Millie performed a tremendous service for me as I urgently tried to pay for a medical emergency. A million thank-yous.

Danny R.

Ms. Loree was very helpful and explained all the benefits of becoming a member. Excited for this journey to better my future!

Yvette Y.

Sabria was the best! Great personality. Very eager and ready to assist me. Patient, informative, and smiled throughout the whole transaction. Even with a mask, I could tell she was smiling.

Anita F.

On a day when many tellers were not available, Ava assisted me and others with grace and professionalism. Her ability to do cross-functional duties is amazing.

Melonie B.

Saba is very nice, helpful, and professional. Great customer service. Thank you for all your help!

Yvonne S.

I couldn’t have asked for better member service! Jennifer was beyond fantastic; made my experience easy, and enjoyable. Like I told her, she made my day. If we give stars, she gets 10!

Joan O.

Julie definitely exceeded my expectations! She was extremely helpful & results driven regarding my situation. I’m extremely happy with the service I experienced today. I had originally given up on trying to get a personal loan, but Ms. Julie encouraged me to see the light and she made it happen!

Staffon A.

Interest rates are very competitive, which got me in the door, however, through the process of purchasing a Tesla (and associated difficulties dealing with them), there was an opportunity to finance with another financial Institution, but Carrie made me realize that we needed to do everything possible to “make it work!” Carrie has been fantastic to work with!

William M.

I had the pleasure of working with Ms. Lakeia March on a Car loan. She was fast, clear and detailed, and gave me the information I had requested as well as sharing with me different options that allow me to save more money and give more value for my investment. I will continue to be a member of HFCU due to this type of service but more importantly…they really do care.

Greg P.

One word. Super! Always Welcoming and willing to take time to answer any questions. Excellent experiences with several auto loans. Knowledgeable, experienced, super courteous, my recommendation for CU of the year!

Greg N.

The experience is outstanding because everyone is so caring. The atmosphere is very warm and inviting from the tellers.

Ricky H.

I’ve enjoyed working with Sophia on my auto loan, she has gone over and beyond to assist me with the loan! Great customer service makes you come back to work with great individuals, who take the time to help you in a stressful matter. I appreciate all your assistance and thank you for the opportunity to work with HFCU.

Henrietta J.

Thank you Bridget Loree for your warm and inviting professionalism. Our account set up was seamless. You have a unique way of making others feel cared for and important. The smile in your voice for member service first was genuine.

Linda D.

Julie was very helpful with finalizing the process to become a member! She clearly communicated what she needed and answered all my questions.

David L.

I came to Houston Federal Credit Union on Saturday to apply for an auto loan. As a first time member, I was very impressed with the friendly attitude and professionalism of the loan officer Amanda Clarke. She spent extra time after closing hours to address all of my concerns. I’m extremely satisfied with the loan and member service provided.

Thien N.