With our robust online banking tools and mobile banking apps, Houston Federal Credit Union is right at your fingertips and under your control 24/7.

Frequently Asked Questions

What is Remote Deposit Anywhere and how does it work?

With HFCU’s Remote Deposit Anywhere, you can make a deposit directly into your eligible checking, savings, or money market account using the HFCU Mobile App on your smartphone. Remote Deposit Anywhere is convenient and saves you time with fewer trips to one of our offices or ATMs.

When using your phone to make deposits, just download our app and click the Deposits icon. You will be walked through how to take a picture of the front and back of your check, and will be given options on which account you want the deposit made. It’s as easy as tap, snap, deposit!

How do I enroll?

Members who are already signed up for mobile banking and qualify for Remote Deposit Anywhere, will be automatically signed up for the new service. If you are not enrolled in mobile banking, simply download our app and you can enroll on your phone. Then call us or email us and we will set you up for Remote Deposit Anywhere.

Who is eligible for Remote Deposit Anywhere?

Members qualify for the new service if:

  • You have not caused a loss to any financial institution in the past 12 months.
  • Your account has been open for at least 90 days.
  • You do not have any delinquent credit obligations with HFCU.
  • Your account activity does not reflect any abusive practices, such as kiting, counterfeit or fraudulent transaction activity, or excessive insufficient fund (NSF) activity.
  • You are at least 18 years of age.

Are there fees associated with Remote Deposit Anywhere?

Remote Deposit Anywhere is a FREE service to eligible HFCU members. Wireless carrier data rates may apply. Contact your wireless carrier for details.

What are the deposit and transaction limits?

There is a limit of 5 deposits per day, which cannot exceed a total aggregate value of $2,500, or a limit of 20 deposits per month with an aggregate value of $10,000 per month.

Will checks deposited through Remote Deposit Anywhere be placed on hold?

There will be a two day hold placed on deposits using Remote Deposit Anywhere.

Is there a special way to endorse checks deposited through Remote Deposit Anywhere?

You must endorse the back of the check with the following:
For Mobile Deposit Only
Your Signature
Your HFCU account number

How secure is Remote Deposit Anywhere?

Members are first validated in online banking by their username, password, and personal image verification. Remote Deposit Anywhere utilizes state-of-the-art SSL and 256-bit encryption technology to ensure deposits are transmitted safely and securely.

What types of checks can be deposited through Remote Deposit Anywhere?

All original first party U.S. financial institution checks can be processed through Remote Deposit Anywhere. We are unable to process travelers checks, insurance checks, money orders, foreign items, substitute/previously deposited checks, stale dated checks and third party checks.

Will I be notified when my deposit has been processed?

You will receive an on-screen notification that your transaction has been completed. If there was something wrong with the quality of the check pictures, you will receive an on-screen notification that your transaction was rejected. If it was rejected, you will need to retake the pictures of the front and back of the check and re-deposit it. It is best to take the pictures of the check on a dark background – they will reject on white or light backgrounds.

If my deposit does not post to my account, how will I know if the deposit was rejected?

If there is something wrong with the transaction, but you received an on-screen message that the transaction was accepted, HFCU will send an email notification letting you know why the transaction rejected or how it was corrected. The email notification will be sent to the email address we have on file, so it is important to make sure that we have your current email address. An example of an accepted transaction that is then rejected or corrected could be that the check amount you entered does not match the amount on the actual check.

Should I retain my original check?

After you receive confirmation that HFCU has received your deposit and you have reconciled your account, securely store the original check for 60 days. At 60 days, you should destroy the check, or if you intend to keep the deposit longer for your records, mark it as VOID.

Any tips for taking good check photos?

Taking high quality photos of the check is the best way to make Remote Deposit Anywhere quick and easy. Here are some hints to keep in mind:

  • Ensure good lighting.
  • Use a dark background for best results.
  • Ensure the check is flat and the entire check is visible inside the frame.
  • The check may look blurry on your phone, but if you have followed the tips above, your deposit should easily go through if you are within the deposit and transaction limits.