We want to remind you that your money is safe at Houston Federal Credit Union, and your deposits are federally insured by the National Credit Union Administration (NCUA) up to at least $250,000 per individual depositor. NCUA operates and manages the National Credit Union Share Insurance Fund (NCUSIF), which is backed by full faith and credit of the U.S. government, and insures the accounts of millions of account holders in all federal credit unions.
Due to the recent events regarding the novel coronavirus (COVID-19) pandemic, many people feel like their money is not safe; go into a panic and start making large withdrawals from their share accounts. This is not advisable or recommended, because once the money is taken out of your account, it is no longer covered by NCUSIF protection. NCUSIF protects member’s single ownership accounts, which include regular shares, share drafts, money market accounts, and share certificate.
We are proud of the trust you have placed in Houston Federal Credit Union by choosing us as your primary financial provider. We are here to help you live your best financial life and to help ensure that your accounts are protected and secure. We truly value your membership, and want to assure you that we are here for you during this difficult time. Should you have any questions or concerns please don’t hesitate to call us at 281-243-0500 or toll-free at 1-866-687-4328 and we will be happy to assist you. You can also reach us through email at firstname.lastname@example.org, or online chat. Our call center hours are Monday – Friday 8:30 am – 7:00 pm and Saturday 9:00 am – 2:00 pm.
Please note, due to high call volumes wait times are high. If you prefer someone to call you back, please follow the key prompts for an option to leave a message with your call back number, and a Member Service Representative will call you back as soon as possible.
For more valuable information and resources, please visit MyCreditUnion.gov. This website has a consumer assistance center, more in depth information regarding share insurance, information about credit unions, important financial life events, and financial resources.