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Protecting Your Accounts from Fraud

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In an effort to further enhance our members’ security defenses; we want to highlight a common occurrence that everyone should be aware of called Pretexting, or better known as Scam Calling.

At Houston Federal Credit Union, we strive to protect our networks and credit union members from this type of attack. With attack scenarios on the rise, we want to assure our account holders that HFCU’s Member Service Representatives will NEVER call, text, or send emails asking for account information. Remember, we already have it!

If you ever question the legitimacy of a call from HFCU, please hang up and call 281-243-0500 or 1-866-687-4328.

Example of Pretexting:

Phone call: Hi [your name], this is your bank. I see some unusual activity on your account. I need to confirm this is you so can you please provide your card number so I can confirm it.

Stay a Step Ahead of Scammers

Early detection of debit and credit card fraud is key to minimizing the damage a thief can do to your account, so be sure to sign up all your HFCU debit, ATM, and credit cards for our FREE HFCU Text Alerts* to help deter fraudulent activity that could occur.

Click the following links to understand and use the best practices to defend yourself from becoming a victim of identity theft and scams:

If Something Seems Wrong, Notify Us

If you have noticed any suspicious or unusual activity on your accounts, please notify our Call Center immediately for assistance by calling 281-243-0500 or 1-866-687-4328. If desired, Houston Federal Credit Union can close your debit or credit card and reissue a new one for you.

Together with Houston Federal Credit Union, you can take steps to detect and prevent identity theft and fraud.

*The cell phone or mobile device must have the ability to send and receive text messages and the use of “short codes” must not be blocked. Short codes are special telephone numbers, often five digits long, which are used to send text messages from mobile phones. You are responsible for any text messaging fees from your carrier, message and data rates may apply. This service is available for the following carriers listed at: https://www.cardguardian.com/CardGuardian/carriers.do.