In an effort to further enhance our members’ security defenses; we want to highlight a common occurrence that everyone should be aware of called Pretexting, or better known as Scam Calling.
At Houston Federal Credit Union, we strive to protect our networks and credit union members from this type of attack. With attack scenarios on the rise, we want to assure our account holders that HFCU’s Member Service Representatives will NEVER call, text, or send emails asking for account information. Remember, we already have it!
Example of Pretexting:
Phone call: Hi [your name], this is your bank. I see some unusual activity on your account. I need to confirm this is you so can you please provide your card number so I can confirm it.
Stay a Step Ahead of Scammers
Early detection of debit and credit card fraud is key to minimizing the damage a thief can do to your account, so be sure to sign up all your HFCU debit, ATM, and credit cards for our FREE HFCU Text Alerts* to help deter fraudulent activity that could occur.
Click the following links to understand and use the best practices to defend yourself from becoming a victim of identity theft and scams:
If Something Seems Wrong, Notify Us
If you have noticed any suspicious or unusual activity on your accounts, please notify our Call Center immediately for assistance by calling 281-243-0500 or 1-866-687-4328. If desired, Houston Federal Credit Union can close your debit or credit card and reissue a new one for you.
Together with Houston Federal Credit Union, you can take steps to detect and prevent identity theft and fraud.