Important Information

New Branch Hours Starting October 2, 2023

Through careful thought and consideration in regards to members and employees, HFCU recently made the decision that the Credit Union’s hours will be changing for most branches starting October 2, 2023.

In addition to this change, the HFCU CGG branch will be permanently closed to its employees after Wednesday September 27, 2023. The ATM at this branch location will remain available for the time being after the branch is closed.

This change will not affect the Greenville, SC branch, and their branch hours will remain the same. Click here to learn more.

Scam Alert: Fake Text Alerts and Spoofed Websites

There have been a number of fraudulent text messages containing links to spoofed websites appearing to come from credit unions to their members.

The spoofed websites are made to look like the credit unions’ legitimate websites. Members are enticed to click on the link and share confidential information such as username, passwords, and 2-factor authentication passcodes. These fraud attempts have resulted in losses from account takeovers.

Member Safety Tips

The most important thing to remember is that the credit union will never ask you to enter personal account information through a text message or links.

Please take the following tips into consideration to keep from falling victim to these scams:

  • Don’t reply to suspicious text messages and refrain from calling the number.
  • Don’t click on links or open attachments contained in suspicious text messages and emails.
  • Report suspicious credit union-themed text messages and emails to the credit union. When in doubt call us at 243-0500 or toll-free at 1-(866) 687-4328.

Alert Details

SMiShing (SMS text message phishing) is quickly becoming a preferred choice of fraudsters to lure members into giving up their credentials or sensitive information. There have been multiple reports of members receiving fraudulent text messages containing links to spoofed websites made to look like the credit unions’ legitimate site.

The text messages have the following themes and should be avoided and reported:

  • Member’s account has been locked or suspended due to suspicious or fraudulent transactions.
  • Unusual/suspicious transactions at Walmart.
  • Unusual/suspicious transactions at cryptocurrency exchanges.
  • Suspicious Zelle transfer.

Members are instructed to click on the link contained in the message which takes the members to spoofed credit union websites where they are instructed to enter their login credentials – usernames and passwords. The fraudsters immediately use the credentials to login to the member’s accounts.

Since the fraudsters used unregistered devices to login to the accounts, a 2-factor authentication passcode is generated and delivered to the member who, in turn, enters the passcode on the spoofed website. The fraudsters immediately use the passcodes to complete the login to the member accounts.

Once logged into the members’ accounts, the fraudsters change the member’s contact information and then remove funds using Zelle/P2P or ACH transfers.

In other instances, the fraudster calls or texts the member in which they claim to be from the credit union and need the one-time passcode.