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Identifying and Reporting Fraud Immediately Can Help Protect You and Your Account

At Houston Federal Credit Union, we’re always working to keep you up to date on—and protected against—the latest scams and threats to your identity. If you have noticed any suspicious or unusual activity on your accounts, please notify our Call Center immediately for assistance by calling 1-281-243-0500 during normal business hours. If you have noticed any suspicious or unusual activity on your accounts after normal business hours, please contact the Fraud Center by calling 1-800-237-8990. If desired, Houston Federal Credit Union can close your debit or credit card and reissue a new one for you.

Stay a Step Ahead of Scammers, Review Your Transactions

Early detection of debit and credit card fraud is key to minimizing the damage a thief can do to your account, so be sure to sign up all your HFCU debit, ATM, and credit cards for our FREE HFCU Text Alerts* to help deter fraudulent activity that could occur.

Click the following links to understand and use the best practices to defend yourself from becoming a victim of identity theft and scams:

Together with Houston Federal Credit Union, you can take steps to detect and prevent identity theft and fraud.

*The cell phone or mobile device must have the ability to send and receive text messages and the use of “short codes” must not be blocked. Short codes are special telephone numbers, often five digits long, which are used to send text messages from mobile phones. You are responsible for any text messaging fees from your carrier, message and data rates may apply. This service is available for the following carriers listed at: https://www.cardguardian.com/CardGuardian/carriers.do.